Shipping policy

1. Processing Time

All orders are custom-made and typically require [3-5 business days] for production before shipment. Production time may vary depending on complexity and volume. Customers will receive updates regarding their order status.

2. Shipping Rates

Shipping costs are calculated at checkout based on destination, package size, and selected delivery method. We offer standard and express shipping options through trusted courier services.

3. Delivery Time

Estimated delivery times after dispatch:

• Domestic (Switzerland): 2–5 business days
• EU countries: 3–7 business days
• Rest of World: 7–15 business days
  Please note: delivery times may be affected by customs, holidays, or unforeseen delays.

4. International Shipping

We ship worldwide! However, international customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

5. Order Tracking

Once your order has shipped, you’ll receive a tracking number via email so you can monitor its journey to your doorstep.

6. Shipping Issues

We are not liable for delays caused by courier services or for orders lost due to incorrect shipping information provided by the customer. If you experience any shipping problems, contact us at [info@wished.ch], and we’ll assist you in resolving the issue.

7. Packaging

All parts are securely packaged to prevent damage during transport. If your package arrives damaged, please contact us with photos within 48 hours of delivery.